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Get answers to small questions right on the site; tbajee Contact is the fastest path
Make tbajee Support tickets and contact easier
Writing the issue in tbajee Support makes the path clear for help with your account, tbajee App, and tbajee Login, and anyone from Dhaka can quickly send a ticket
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4.6M+ active users
4.2/5 average rating
38,152 reviews
99.2% uptime
How tbajee Support tickets work
Submitting a ticket here doesn't get lost; each request receives a tracking number, so you can see the reply later in the same thread
1. Write and send
Provide the issue, phone model, and screenshots together; a ticket is created in 2 minutes
2. Goes to the right
Based on login, payment, or app topic, it is sent to a separate team
3. Work begins
Staff log file and account notes show Dhaka and Chattogram requests in separate queues
4. Solution arrives
The answer, steps, or follow-up link arrive in the same thread, so you don't have to write again
Which issue to write first in tbajee Contact
Not all tickets are the same, so a small hint yields a faster answer
Urgent login
If password, code, or session is closed, this ticket is viewed first
App issue
If tbajee App isn't opening, write Android version and device name
bKash, Nagad, Rocket
If the payment does not match, provide the reference number and the time
Tickets can be submitted after 11 PM too; many users with small questions about bKash, Nagad, and Rocket get them resolved there
How to get a faster answer
A good ticket means less wait; with 3 small details the team can understand where the problem is
Account information
Username and registered phone number
Time details
When did the problem occur, write it
A screenshot
Providing an image saves many steps
Where to find tbajee Help Center
No need to repeat the same question; write where it's most convenient first
Email ticket
If you want to send screenshots, files, and details together, this works well
Help Center
Read the guide first to find the solution yourself; many answers are available in 1 minute
tbajee Help Center And Q&A Take a look at the page first; small problems are solved there
How is ticket priority determined
High priority
If login is blocked or you can't access your account, it's checked first
Medium priority
Payment mismatch, app bug, or notification issues usually go to this group
Normal priority
New rules, page search, and information verification questions get answers later
Three short questions in tbajee Contact
Where can I find the ticket
You will see the number right after sending; with that number, follow-up is easier
Do you need to write again for the same
No need to write in the same thread; the team will review it there
Will you get a reply if you
Yes, the system remains open; many users in Dhaka send tickets at night.
To learn more details. tbajee Help View page, or Newcomers Guide Read
Contact faster from the tbajee App
Open an account, tickets, notifications, and follow-ups stay in one place; log in to tbajee and you won't re-enter details.
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